Privacy Policy

1. Information We Collect

We collect information that you provide directly to us through our website forms, including:

• Name — first name and last name
• Phone number — including mobile phone numbers
• Email address
• Vehicle information — year, make, model, trim, mileage, VIN, vehicle type, title status, and condition details
• Vehicle Identification Number (VIN)
• Mileage
• Photos — images of your vehicle that you upload
• Location and contact information — city, ZIP code, and any address provided for vehicle pickup or inspection
• Website usage information — IP address, browser type, device information, pages visited, and interaction data collected through cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Evaluate your vehicle and provide a cash offer
• Communicate with you about your vehicle, your offer, questions about the vehicle, appointment/pickup coordination, and follow-up regarding your request
• Process transactions and complete vehicle purchases
• Respond to your inquiries and provide customer service
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

3. SMS Text Messaging Privacy

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

If you provide your mobile phone number and consent to receive SMS messages, SellYourVehicle.com may use your mobile information to send you text messages relating to your vehicle, including valuation requests, cash offers, follow-ups regarding your request, appointment and pickup scheduling, inspection coordination, and transaction-related updates.

Mobile information may be used by SellYourVehicle.com and our service providers strictly as necessary to provide the requested services and operate the SMS program. Our service providers are bound by contractual obligations to protect your information and are prohibited from using your mobile information for any other purpose.

For more details about our SMS program, please review our Terms & Conditions, which include our SMS Terms & Conditions.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as hosting providers, analytics services, and SMS delivery providers. These providers are contractually obligated to protect your information and are prohibited from using it for their own marketing purposes.
• Legal compliance — We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business transfers — In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to the protections of this Privacy Policy.

We do not share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. You can control cookies through your browser settings, but disabling cookies may affect certain features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records, including the date, time, phone number, source, and consent version, are retained as required for compliance purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information, subject to legal retention requirements
• Opt-out of SMS — Reply STOP to any SMS message to opt out of receiving text messages at any time
• Withdraw consent — You may withdraw your consent to receive SMS messages at any time by replying STOP to any message or contacting us

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: